Payment methods
Payment for the provided services is made in accordance with the current price list and is charged based on the check-in time — — and the check-out time — of the following day.
Available payment options
- Cash or bank card upon check-in;
- Bank transfer to the hotel’s account.
Cash or bank card upon check-in
Upon arrival, guests who have booked rooms through the hotel website or by phone must pay for their stay in cash or by bank card. If payment is made by bank card, the guest must present the passport of the cardholder. MIR payment system cards are accepted.
Bank transfer to the hotel’s account
Payment by bank transfer to the organization’s account is accepted only from legal entities and must be made according to an invoice issued by the GRINN Hotel Complex.
To request an invoice, please send an application on your company’s official letterhead using the form available in the “Documents” → “Other Documents” section to the hotel’s email: hotell@grinn-corp.ru.
For all questions regarding this payment method, please contact the reservations manager at +7 (4862) 44-01-73 or 78-01-81.
Cancellation of reservation
A hotel booking made through the website can be canceled only via the TravelLine system, using the cancellation link and code provided in the booking confirmation email you received when completing your reservation. Once the booking is canceled, a cancellation notice will be sent to the guest.
If, for any reason, you are unable to cancel your booking using the provided link and cancellation code, please contact the manager of the GRINN Hotel Complex by phone at +7 (4862) 44-01-94.
If your booking was paid by bank transfer to the hotel’s account, please contact the reservations manager for detailed information about the refund procedure at +7 (4862) 44-01-73 or 78-01-81.
In case of a late cancellation or a no-show, the GRINN Hotel Complex reserves the right to apply penalty charges.
What types of rooms are there in the hotel complex, and what are their main differences?
The hotel complex “GRINN” consists of:
- five-star hotel “GRINN” with 109 rooms of various categories;
- three-star hotel “GRINN” Business Class with 160 rooms of “Category 1”;
- eco-hotel “Orlovskoe pomestye” with 21 comfortable “Category 1” room.
The “Category 1” rooms, i.e. standard rooms, are available in each building, with amenities varying depending on the star rating. Higher-category rooms—“Delux”, “Suite”, and “Presidential Suite”—are located in the 5-star “GRINN” hotel.
What times are check-in and check-out times?
What are the working hours of the reception/reception staff?
We operate 24 hours a day. You can always contact us by phone +7 (4862) 44-01-94, by e-mail hotell@grinn-corp.ru, or on site.
How do I make changes to my booking?
- phone: +7 4862 44-01-94;
- email: hotell@grinn-corp.ru, specifying your confirmation number (if available), full name, and arrival date.
What security measures does the hotel complex have in place to protect guests?
Availability of video surveillance system, electronic keys for all categories of rooms, fire protection systems and alarms, operation of a private security company.
What additional services are available to guests of the hotel complex?
The hotel offers a wide range of additional services, including buffet breakfast, business lunches and dinners, laundry services, access to the water-thermal zone with a 25-meter pool, massage and SPA procedures, training in the fitness center, etc.
Does the hotel have conference rooms for events?
On the second floor of the “GRINN” hotel complex is one of the largest business centers in the Central Black Earth Region, equipped with modern facilities, offering individual space customization for specific events and accommodating up to 600 people simultaneously.
Business center phone: +7 (4862) 44-01-82, +7 (4862) 78-20-12, +7 (961) 621-39-47, e-mail: event@partner-groupp.ru.
Opening hours: weekdays from 09:00 to 18:00.
What kind of meals are offered by the hotel: only breakfasts or full board?
Does the hotel have a fitness centre or swimming pool for guests?
Yes, it does. The hotel has a fitness center and spa with a 25-meter pool, 8 world baths, a 6-seat whirlpool with hydro massage and two small pools. The fitness center is free of charge for those staying in the hotel complex, and the water and thermal area is discounted by 50%.
What security features are provided to guests in the rooms?
In the rooms of the hotel complex there are safes for storing valuables, as well as fire safety systems (sensors, alarms and sprinklers).
Does the hotel have smoking rooms?
No, it doesn’t. as smoking is prohibited on the territory of the GRINN hotel complex on the basis of the Federal Law dated 23.02.2013 N 15-FZ “On protection of citizens’ health from the impact of ambient tobacco smoke and consequences of tobacco consumption”. For the safety of our guests, the hotel complex is equipped with a fire alarm system, which can be triggered even by a small amount of smoke. There is a designated smoking area near Building 2 of the GRINN business class hotel.
Does the hotel have a car parking?
Free parking is available next to the hotel complex.
Are pets allowed?
We support the Pet friendly concept and pets up to 10 kg are allowed in the hotel complex. Accommodation with a pet weighing up to 5 kg is additionally paid in the amount of 250 rubles per day, weighing over 5 kg up to 10 kg – 500 rubles per day. Accommodation with a pet is possible only if the animal has a valid veterinary passport.
How much will you need to pay if you don't check out of the room before the checkout hour?
In case of a late checkout, the following charges apply:
- up to 6 hours after the scheduled checkout time (12:00) – hourly rate;
- from 6 to 12 hours after the scheduled checkout time – half-day rate;
- from 12 to 24 hours after the scheduled checkout time – full-day rate based on the room price in the price list.
Discounts and special offers do not apply to late checkout fees.
Are the necessary reporting documents issued?
When paying at the hotel (by card or cash), the guest receives:
- the original receipt;
- an invoice upon request;
- a certificate of stay with the hotel’s stamp.
If you paid through a third-party booking website, all documents are provided by the aggregator site.
For legal entities paying via the hotel’s bank account, a Universal Transfer Document (UTD) for services rendered is sent by Russian Post. The original invoice can be provided upon request, and the UTD can be emailed to the organization’s specified address. UTDs are not issued to individuals.
Is it okay to have guests over?
The visit of third parties to the hotel complex is allowed with the mutual consent of the hotel complex and the resident. Visitors are allowed to stay in the room from 08:00 to 23:00 in the number of up to 5 people with mandatory registration in the reception service on the basis of a passport or other document. If the visitor stays in the room after 23:00, the hotel complex reserves the right to issue an invoice to the visitor to pay for an additional place. Also all visitors staying in the room after 23:00 must be registered in the reception service.
What kind of extra space do you provide?
An additional place is provided in the form of a euro cot, size 80*198 cm.
What fun activities are there for the kids?
The GRINN Hotel Complex is a part of the GRINN tourist multifunctional complex, which has a children’s club “Chasiki”, a GRINNlandia amusement park, a movie theater, a skating rink and a bowling alley.
What are the living arrangements with children?
Children under 7 years old staying in the same room with their parents without a separate place and meals are not charged. Children under 14 years of age are charged according to the current price list of the GRINN hotel complex. Placement of children from 14 years and older is made only on the main seats. At the request of the guest provides a crib for children up to 3 years old, additionally paid in the amount of 300 rubles per day, the number is limited.
What documents are required for check-in?
Guest check-in is carried out upon presentation of a valid identity document issued in the prescribed manner, including:
- passport of a citizen of the Russian Federation, certifying the holder’s identity within the territory of the Russian Federation;
- passport of a citizen of the USSR, certifying the holder’s identity as a citizen of the Russian Federation until it is replaced within the prescribed period by a passport of a citizen of the Russian Federation;
- birth certificate — for persons under 14 years of age.
Check-in of minors under 14 years of age is carried out on the basis of identity documents of their accompanying parents (adopters, guardians) or other accompanying person(s), provided that such person(s) present the consent of the legal representative(s) (at least one) and the minors’ birth certificates.
Check-in of minors aged 14 and over, in the absence of their legal representatives, is carried out on the basis of the minors’ own identity documents, provided they present the consent of the legal representative(s) (at least one).
- passport certifying the identity of a citizen of the Russian Federation outside the territory of the Russian Federation, for persons permanently residing abroad;
- temporary identity card of a citizen of the Russian Federation;
- passport of a foreign citizen or other document established by federal law or recognized under an international treaty of the Russian Federation as proof of identity of a foreign citizen;
- document issued by a foreign state and recognized under an international treaty of the Russian Federation as proof of identity of a stateless person;
- permit for temporary residence of a stateless person;
- residence permit of a stateless person.
When can a hotel complex refuse to accommodate a guest?
The hotel complex has the right to refuse accommodation to a guest in the following cases:
- absence of required documents;
- documents are invalid or expired;
- payment for the room in the prescribed manner or amount is missing;
- being in a state of severe alcohol or drug intoxication without presenting a document proving otherwise;
- inappropriate or rude behavior towards hotel staff and guests, as well as gross or systematic (more than twice) violations of hotel rules;
- being listed in the registry of controlled persons.
Why is there no toothbrush and razor set in the room “1 category” (standard) at check-in?
Dental and shaving kits are provided upon request, as some guests prefer to travel with their own supplies. You can at any time contact the Reception and Accommodation service at internal phone number 700 or +7 (4862) 44-01-94, and the housekeeper will bring the necessary kits.
If a guest is late for breakfast
Please contact the reception. If possible, upon agreement with the GRINN restaurant, you can be provided with some food and drinks with limited choice or a lunch box to take with you.
If a guest leaves before breakfast begins
Please inform the reception in advance on the evening of the day before departure so that you can prepare a lunch box with you. Lunch box preparation in the morning will not take place before 6:15.
What attractions are nearby? What interesting places do you recommend to visit?
The hotel complex “GRINN” is located 15 minutes by car from the center of Orel. Thus, it will not be difficult to get to the main attractions of the city. To get detailed information about interesting places that our guests can visit and get acquainted with the city of Orel, go to the section “Best Places to Visit”.